AI is everywhere—but the leaders who win won’t be the most automated. They’ll be the most human. In this conversation, I’m joined by Dr Janine Do Cabo and Ps Christo to ask a bigger question: What makes leadership distinctly human when algorithms do the heavy lifting?
Key Insights
AI is an amplifier, not a replacement. It scales efficiency, but it can’t automate trust (Dr J).
Clarity beats speed. We don’t win by being faster alone; we win by being clearer, wiser, and more human.
Prioritise the heart skills. Emotional intelligence, discernment, ethical judgment, and storytelling are now the hard edge of leadership.
Design for the senses. People remember what they see, hear, feel, taste, and touch—in teams and customer experiences (Ps C + CX lens).
Culture is an ecosystem. Use AI to remove friction so leaders can return to what matters: vision, relationships, and culture-building (Dr J).
Trust scales through presence. “Be there—for real.” Practice present, prioritise people, plan meaningful moments.
Here in the Adelaide Hills, our small-room, high-trust business ecosystem shows it daily: people don’t ask for more bots; they ask for real people who listen, care, and follow through.
Try This This Week:
Presence Sprint: In your next meeting, remove devices for the first 10 minutes. Listen for meaning, not just information.
Five-Senses CX Audit: Map one customer touchpoint; what do they see/hear/feel/smell/taste? Improve one sense today.
Trust Cadence: Choose a relationship that matters and schedule a 20-minute human check-in (weekly).
What habit helps you stay human while using AI? Hit reply, I read every note.
