Odette’s Substack | Odette de Beer | Substack

Beyond Numbers: Building Authentic Customer Connections

Strategies for Measuring What Matters to Customers

21 hrs ago •

The Flawed Metric of Customer Satisfaction

Learn the Key Metrics for Success and Create a Culture of Honest Feedback

May 1 •

Join Our Business Pioneering Summit in September.

Amplify Your Business and Personal Growth

Apr 17 •

Navigating the Financial Year-End with Purpose

A Guide by Odette de Beer

Apr 9 •

Unlocking the Heart of Customer Loyalty: The Transformative Power of CX

Is your business winning hearts, or focusing purely on transactions?

Apr 8 •

Unlock the Secret to Building a Strong and Effective Team with These Key Fundamentals

As I've been chatting with leaders and entrepreneurs from a variety of industries, I've been noticing a common theme popping up again and again when it…

Mar 20 •

Unlock Your Exclusive Offer

Transform Your CX Journey Today!

Mar 12 •

Revolutionise Your Brand:

Unforgettable Customer Experiences

Mar 10 •

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