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Odette’s Substack
The Flawed Metric of Customer Satisfaction
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The Flawed Metric of Customer Satisfaction
Odette de Beer
May 1
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Odette’s Substack
The Flawed Metric of Customer Satisfaction
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Notes
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Learn the Key Metrics for Success and Create a Culture of Honest Feedback
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The Flawed Metric of Customer Satisfaction
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Learn the Key Metrics for Success and Create a Culture of Honest Feedback