You’ve heard the words. Now hear the why.

You’ve probably heard me say things like,
“Trust is built in the small things,” or
“Clarity builds confidence. Confidence builds trust. Trust builds loyalty.,” or
“Clients rarely leave with a bang—Most just slip out quietly out the side door”

But have you ever wondered where those words actually come from?

In this week’s episode, Dr. Janine flipped the mic and interviewed me. What started as a casual conversation turned into something pretty real—about leadership, alignment, trust, and the full-circle moments that shaped how I show up in business and life.

We talked about:

• What I’ve learnt from the clients who didn’t come back

• A simple act of kindness during hotel quarantine that’s still one of the best CX moments I’ve ever experienced

• Why I think too many businesses confuse noise for trust

• And what happens when your words and actions don’t quite line up (even when your heart’s in the right place)

This one’s not about strategy or systems—it’s about the heart behind them.
It’s real, a bit raw, and full of the lessons I had to live through before I could ever teach them.

Here’s the link to listen:
The Heart Behind the Words – Full Circle Moments with Odette

If something in it hits home, reply and let me know—or forward it to someone who leads with heart and grit. I’d love for this one to reach the right ears.

Thanks for being here,
Odette