Hello, and welcome back to Amplify with Purpose, where we dive deep into the strategies and stories that help businesses and individuals strive by living and working with purpose. I'm your host Odette de Beer, and today I'm joined by two very special guests, Dr. Gabrielle Smart and Mollie Patterson. Gabby and Molly are both the dynamic duo behind the inspiring venture that's transforming customer experience and culture.
These key takeaways to create a memorable experience and foster long-term relationships:
1. Minimise customer/patient anxiety: Focus on minimising any potential negative experiences or anxieties that your customers or patients may have. Create a welcoming and comfortable environment for them.
2. Prioritise prevention: Emphasise the importance of prevention in your business. By focusing on preventive measures, you can help reduce the need for treatment and alleviate anxiety for your customers or patients.
3. Be transparent and accountable: Maintain transparency in your communication, particularly when it comes to costs and treatment plans. Ensure that your customers or patients fully understand what they are paying for and why.
4. Provide personalised experiences: Treat each customer or patient as an individual and make them feel heard and valued. Avoid making them feel like just a number in your business.
5. Maintain consistency: Strive to provide a consistent experience for your customers or patients. Make sure that they receive the same level of care and service each time they interact with your business.
6. Build trust and loyalty: Focus on building trust with your customers or patients. When they trust your business, they are more likely to become loyal advocates who refer others to your business.
Timestamps:
00:00 Introduction and Welcoming Guests
00:50 Dr. Gabrielle Smart's Journey and Inspiration
02:21 Molly's Personal Experience and Motivation
03:10 Showcasing the Pediatric Dental Practice
03:59 Designing a Child-Friendly Dental Practice
05:39 Creating a Positive Dental Experience
08:26 The Importance of Workplace Culture
11:24 Future Plans and Growth of the Practice
15:04 Key Principles for a Successful Dental Practice
19:59 Conclusion and Contact Information
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Connect with my guest:
Website | Hills & Country Paediatric Dentistry
Instagram | Hills & Country Paediatric Dentistry
Facebook | Hills & Country Paediatric Dentistry
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