Amplify with Purpose

The Advocacy Engine: Igniting Change with Odette de Beer

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Amplify with Purpose

Dentistry with Heart

Odette de Beer

Feb 29, 2024

Transcript

Hello, and welcome back to Amplify with Purpose, where we dive deep into the strategies and stories that help businesses and individuals strive by living and working with purpose. I'm your host Odette de Beer, and today I'm joined by two very special guests, Dr. Gabrielle Smart and Mollie Patterson. Gabby and Molly are both the dynamic duo behind the inspiring venture that's transforming customer experience and culture.

These key takeaways to create a memorable experience and foster long-term relationships:

1. Minimise customer/patient anxiety: Focus on minimising any potential negative experiences or anxieties that your customers or patients may have. Create a welcoming and comfortable environment for them.

2. Prioritise prevention: Emphasise the importance of prevention in your business. By focusing on preventive measures, you can help reduce the need for treatment and alleviate anxiety for your customers or patients.

3. Be transparent and accountable: Maintain transparency in your communication, particularly when it comes to costs and treatment plans. Ensure that your customers or patients fully understand what they are paying for and why.

4. Provide personalised experiences: Treat each customer or patient as an individual and make them feel heard and valued. Avoid making them feel like just a number in your business.

5. Maintain consistency: Strive to provide a consistent experience for your customers or patients. Make sure that they receive the same level of care and service each time they interact with your business.

6. Build trust and loyalty: Focus on building trust with your customers or patients. When they trust your business, they are more likely to become loyal advocates who refer others to your business.

Timestamps:

00:00 Introduction and Welcoming Guests

00:50 Dr. Gabrielle Smart's Journey and Inspiration

02:21 Molly's Personal Experience and Motivation

03:10 Showcasing the Pediatric Dental Practice

03:59 Designing a Child-Friendly Dental Practice

05:39 Creating a Positive Dental Experience

08:26 The Importance of Workplace Culture

11:24 Future Plans and Growth of the Practice

15:04 Key Principles for a Successful Dental Practice

19:59 Conclusion and Contact Information

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Connect with my guest:

Website | Hills & Country Paediatric Dentistry

Instagram | Hills & Country Paediatric Dentistry

Facebook | Hills & Country Paediatric Dentistry

#AmplifyWithPurpose #BusinessGrowth #LifeStrategies #ProductivityTips #Mindfulness #CognitiveResources #DistractionManagement #SelfCare #TeamEfficiency #FamilyCopingStrategies #paediatricdentist, #childrensdentistry #childrensdentist #paediatricdentistry #hcpd

Discussion about this podcast

The Advocacy Engine: Igniting Change with Odette de Beer

Join Odette de Beer on her podcast "The Advocacy Engine: Igniting Change". This podcast brings to life engaging conversations and insightful interviews, and perspectives.

Odette's advocacy engine, a groundbreaking paradigm she’s meticulously developed, serves as the driving force of this podcast. This engine is based on the foundational principles of empathy, understanding, and active engagement, which Odette passionately believes can be applied to every facet of life. It's all about advocating for change, improvement, and progress, whether in personal life, business, church, leadership, team dynamics, or customer experience.

Each episode brings you a deep dive into a different sphere of life, exploring how the principles of the advocacy engine can ignite transformation. From one-on-one interviews with leading experts and influencers to discussions with everyday individuals applying these principles in their lives, Odette's podcast inspires, educates, and motivates listeners to become active participants in their worlds.

"The Advocacy Engine: Igniting Change" isn't just a podcast—it's a call to action. It's about empowering people to drive meaningful change, advocate for what matters, and understand that they hold the keys to improvement in their hands. So if you're eager to broaden your perspectives, challenge your preconceptions, and engage in the world around you more effectively, this podcast is your ticket to a journey of discovery.

Together with Odette de Beer, let's start the engine and accelerate the pace of positive change.

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